Policies

Returns & Exchanges

Please contact us at hello@laurelhilljewelry.com if you'd like to return or exchange your jewelry. Returns and exchanges are accepted within 14 days of arrival, and items must be in their original condition. Buyers are responsible for shipping charges, and we highly recommend adding delivery confirmation and insurance, as we are not responsible for packages that are lost or damaged in transit.  Sales of custom pieces are final. 

 

 

Repairs

Repair fees vary, please contact us at hello@laurelhilljewelry.com for a quote.  If an item is damaged due to normal wear and tear, we will repair it free of charge within a year of purchase.    

 

 

Studio Practices

It is our goal to have the most sustainable, environmentally responsible studio possible, and we're always looking out for better methods and materials. Here are a few practices currently in place:

  • All precious metals are recycled
  • Bronze is sustainably sourced
  • Metal scraps are saved, sorted, and recycled
  • We use eco-friendly rags instead of disposable paper towels
  • Packaging is minimal, compact, and printed on recycled and found materials whenever possible
  • We reuse packaging from supply shipments
  • Our jewelry is shipped in hand-stamped cotton bags, which we encourage you to reuse. (We like to use them for jewelry storage, travel pouches, and herbal drawer sachets.)